Feedback is one of the most powerful tools for any IT team, but it’s not just about pointing out what went wrong. When delivered effectively, feedback can ignite growth, improve performance, and strengthen collaboration. At Keen People, we believe feedback should be an ongoing, constructive dialogue that nurtures both individuals and teams.
Let’s start with the basics: feedback should be specific. Vague feedback, like “this needs improvement,” leaves room for confusion. Instead, focus on actionable comments. For example, “Try breaking this function into smaller sections for clarity” is more helpful and encourages positive change.
Now, let’s talk about timing. Waiting for a performance review to give feedback isn’t ideal, especially in dynamic IT environments. Providing feedback in the moment, whether it’s after a successful sprint or during a code review, helps the recipient act on it right away. This immediacy leads to quicker improvements and stronger performance.
Next, feedback should be a two-way street. It’s not just about managers giving feedback to team members. Encourage your team to provide feedback to each other and to you. This creates a culture of trust and openness where everyone can grow together.
But, don’t forget the positive feedback! Acknowledge your team’s wins, big or small. Whether it’s celebrating a great solution to a complex problem or highlighting how someone went above and beyond, positive reinforcement builds morale and keeps the team motivated.
Lastly, remember that feedback is about progress, not perfection. Teams should feel safe enough to make mistakes and learn from them. Embrace the idea that feedback is an opportunity to get better, together.
At Keen People, we understand that feedback isn’t just a checkbox on a performance review. It’s a continuous process that drives success. If you’re looking for ways to help your IT team grow and improve, let’s talk about how we can support you in fostering a culture of feedback that truly makes an impact.
So, what’s the best feedback you’ve ever received? Share your experiences below, and let’s keep the conversation going!